Testing Services Survey

1. What is your overall satisfaction with Taber's Testing Services? *

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

2. Would you agree that Taber's Testing Service was easy and convenient to use? *

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

3. How satisfied were you with the quality of Taber's Testing Services? *

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

4. How satisfied were you with the turnaround time? *

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

5. How satisfied were you with the communication / correspondence prior to testing (e.g. phone, email, etc.)? *

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

6. How satisfied were you with the written documentation (e.g. test report) provided after testing? *

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

7. Which Taber Testing services have you used (select all that apply)? *

3rd Party Testing (paid)

Demonstration Testing (no charge)

Technical support with your instrument

Assistance developing test procedure

Recommendation for applicable test method(s) / instrument

Training (in-person or virtual)

8. Do you think that Taber's Testing Service was reasonably priced (skip this question if you did not pay for 3rd party testing)? *

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

9. How often have you utilized Taber's Tesing Sevices in the past two years? *

Infrequently (1 time)

Occasionally (2 - 3 times)

Regularly (4+ times)

10. Have you had interaction(s) with a Taber Testing Services representative (if no, skip to question 16)? *

Yes

No

11. The company representative understood my problem . . . *

12. The company representative provided clear information or advice . . . *

13. The company representative was courteous . . . *

14. The company representative was professional . . . *

15. The company representative responded to my inquiry in a timely fashion . . . *

16. Do you have any recommendations for additional supporting information Taber could provide (e.g. webinars, white papers, videos, etc.)?

17. Please include any additional comments or suggestions:

Company Name *

Your name (optional)

Email (optional)

Phone (optional)

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